Refund Policy
Last updated 16 October 2026
Clartelia sells services, delivered remotely: no physical goods are shipped. Every engagement starts with a written proposal you accept. Where your proposal says something different from this page, the proposal applies.
1. The diagnostic
The diagnostic is paid before it starts. If it does not find an opportunity, we refund the diagnostic fee in full.
If you start a build with us within 30 days of receiving the diagnostic, its fee is credited against the build.
2. Builds and automation projects
Builds are paid as your proposal sets out. Fees are not refunded once work has started. Where your proposal sets a measurable result, we keep working at no extra cost until that result is met.
3. Monthly support
Monthly support can be cancelled at any time with 30 days’ written notice. Months already started are not refunded.
4. How to ask for a refund
Email refund@clartelia.com with your company name and the engagement concerned. An approved refund is paid to the original payment method. Fees are charged in the currency set out in your proposal.